Order Change and Shipping Policy
VapeWild Order Change Policy
Here at VapeWild, we consider it our mission to bring you quality, affordable, delicious e-juice that’s handmade to order - and we like to get it to you fast! Because we don’t mix it until you order it, finding a single order within the flow of production can be a challenge (read: needle in a haystack) - but we will do our level best!
In order to make all of this magic possible, we may not be able to make the requested change without throwing out the juice that we originally made for you, if your order has passed a certain point in the fulfillment process, and unwanted juice is a terrible thing!
We promise to make every effort to honor requested order changes but cannot guarantee that we’ll be able to. We encourage you to review your shopping cart carefully before submitting your order to make sure it’s just how you like it!
Orders placed Monday - Friday will usually ship out within 24 hours - this means that from the time you place your order to the time that your package ships, we are working hard to get your order through our process. Orders placed on Saturday may or may not ship the same day depending on the volume we are experiencing at the time. If you place an order on Saturday and it does not ship the same day, you will receive a tracking number, but your order will actually leave our facility on Monday, which is the next available day for USPS. If your order is placed on Sunday, you may receive a tracking number, but your package will not leave our facility until Monday when USPS is available. USPS does not ship packages during any of the major U.S. holidays. All orders placed during holidays may be processed on the next available business day. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
*A note on Express shipping: Express shipping (aka overnight) is a service of USPS and defines the amount of time in which it will take to be delivered to you once we ship it out - it does not, however, define the amount of time it will take for us to process your order. Although we do process Express orders as quickly as possible by "moving them to the front of the line", please do not expect to receive your order within 24hrs of placing it.
For large orders totaling 1000mLs or more, please expect an extended turn around time of 3 standard business days dependent on the size of your order.
Order confirmations will be emailed to the address you have on file. If you have not received a confirmation by email within 15 minutes of placing your order, please check your junk mail folder in case of redirection by your email provider.
Also, please ensure you provide us with a valid email address free from accidental misspellings. You can review the spelling of your email address in the My Account section of our website. If you are already logged into your account, you can find it directly in the Your Account Details section.
All shipping is done via USPS or FedEx, depending on the option the customer chooses. VapeWild will provide tracking information via email when your order ships. Shipping times may vary based on conditions and do not include order processing time.
In addition, international orders may be subject to import taxes and/or duty fees according to your location. These taxes and/or fees are the sole responsibility of the buyer.
Please note that although tracking numbers are provided for every shipment, not all shipments continue to track once they leave the U.S. This is based strictly on the tracking capabilities of your local post carrier.
*We reserve the right to refuse shipment to anyone
Signature upon delivery
Signature upon delivery is required for the following states as of May 16, 2019:
- North Dakota
- South Carolina
If for whatever reason you are not available to sign for your order, then the post office will attempt delivery two more times before they hold it at the local office. If your order is not claimed after a day or two, it will be returned to VapeWild. Your signature will be required at that time, as well.
NOTICE TO INTERNATIONAL CUSTOMERS: Please make sure you are fully aware of your country’s laws regarding e-liquid/e-cigarette importation before making a purchase. Although we do ship to almost every country in the world, VapeWild will not be held responsible for orders seized by customs or other law enforcement. VapeWild is unaware of the current laws and regulations outside of the United States. The buyer will assume all risk associated with their international purchase.